Privacy Policy

Your privacy matters to us. This policy explains how House Of Sorcha Pty Ltd collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988.

1. Introduction

House Of Sorcha Pty Ltd (ABN 96 696 668 345, ACN 696 668 345) is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This policy applies to all personal information collected, used, disclosed, and stored by House Of Sorcha Pty Ltd in the course of providing our brand consulting, beauty strategy, and wellness programme services. It covers information collected online, in person, by telephone, or through correspondence.

3. Types of Personal Information Collected

We may collect the following categories of personal information:

  • Identity details — name, title, and company name
  • Contact details — email address, postal address, and phone number
  • Business information — organisation name, industry, and role
  • Service-related information — enquiries, project briefs, and consultation notes
  • Website data — IP address, browser type, pages visited, and referring URLs (collected automatically via server logs)
  • Correspondence — emails, letters, and other communications with us

4. How We Collect Personal Information

We collect personal information through the following means:

  • Direct collection: When you submit enquiries through our website forms, email us at ceo@houseofsorchapty.site, or provide information during consultations.
  • Indirect collection: When third parties (with your consent) provide your details to us, or when information is collected automatically through website analytics and cookies.

5. Purpose of Collection (APP 6 — Use or Disclosure)

We collect personal information for the following purposes:

  • To respond to your enquiries and provide our consulting services
  • To process and manage client engagements and projects
  • To communicate with you about our services, updates, and relevant information
  • To comply with legal and regulatory obligations
  • To improve our website and service offerings
  • To maintain internal records and administer our business

If we wish to use your personal information for a purpose not previously disclosed, we will seek your consent before doing so, unless the use is required or authorised by law.

6. Cookies and Website Data

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how visitors use our website
  • Improve website performance and functionality

You may configure your browser to reject cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies. We do not use third-party tracking cookies or analytics platforms that send data to external servers.

7. Data Storage and Security (APP 11 — Security of Personal Information)

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Storing electronic information on secure, access-controlled systems
  • Limiting access to personal information to authorised personnel who need it to perform their duties
  • Using encryption and secure protocols for data transmission where appropriate
  • Regularly reviewing and updating our security practices

Information provided through our website contact form is transmitted using standard internet protocols. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Disclosure of Personal Information (APP 6 — Use or Disclosure)

We do not sell, rent, or trade your personal information to third parties. We may disclose personal information only in the following circumstances:

  • To service providers who assist us in operating our business, subject to confidentiality obligations
  • When required or authorised by law, such as to comply with a court order or regulatory requirement
  • With your express or implied consent
  • When necessary to prevent or lessen a serious threat to life, health, or safety

9. Data Retention (APP 11 — Security of Personal Information)

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.

10. Cross-Border Disclosure (APP 8 — Cross-border Disclosure)

House Of Sorcha Pty Ltd operates primarily within Australia. If we are required to disclose personal information to an overseas recipient, we will take reasonable steps to ensure the overseas recipient complies with the APPs, and we will inform you of the disclosure.

11. Your Rights and Access (APPs 12–13 — Access and Correction)

Under the Privacy Act 1988, you have the following rights regarding your personal information:

  • Right of Access: You may request access to the personal information we hold about you. We will respond to your request within 30 days.
  • Right of Correction: You may request correction of any inaccurate, incomplete, or out-of-date personal information we hold about you.
  • Right to Complain: If you believe we have breached our obligations under the Privacy Act, you may lodge a complaint with us. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Access and Correction Requests

To request access to, or correction of, your personal information, please contact us at:

House Of Sorcha Pty Ltd
Email: ceo@houseofsorchapty.site

We may require verification of your identity before processing your request. We will not charge a fee for lodging an access or correction request, though we may impose a reasonable charge for providing access in some circumstances.

13. Sensitive Information

As a general rule, we do not collect sensitive information as defined by the Privacy Act 1988 (such as health information, biometric data, or racial or ethnic origin). If sensitive information is needed for the provision of our wellness programme services, we will obtain your explicit consent before collecting it.

14. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

House Of Sorcha Pty Ltd
ABN 96 696 668 345 | ACN 696 668 345
Email: ceo@houseofsorchapty.site

Effective date: 17 May 2026